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Top 10 Questions About NDIS Answered by Experts

Published on June 7, 2025 | Updated on June 8, 2025
Top 10 Questions About NDIS Answered by Experts
The National Disability Insurance Scheme (NDIS) can feel overwhelming at first—but with the right information, it becomes a powerful tool to support your independence and goals. At OpenHearted Support, we’re committed to making the NDIS journey easier for participants and families. Here are the top 10 frequently asked questions we get from clients—answered simply.

What is the NDIS?

The NDIS is Australia’s national scheme for people with disability, providing funding for supports and services that help participants achieve their goals in daily life, employment, education, and health.

Who is eligible for NDIS?

You may be eligible if you:

  • aged between 9 and 65
  • Live in Australia and have Australian residency
  • Have a permanent and significant disability or developmental delay

    • How do I apply for NDIS?

    You can apply by contacting the NDIS directly or asking your GP, therapist, or service provider for help. At OpenHearted Support, we offer free guidance and consultations to help you apply.

    What kinds of supports does NDIS cover?

    NDIS may fund:

  • Personal care (e.g., showering, dressing)
  • Allied health services (OT, physiotherapy, speech)
  • Social participation and community access
  • Transport, assistive technology, and more

    • What’s the difference between Core, Capacity Building, and Capital supports?

    These are the three main funding categories:

  • Core: For everyday activities and personal care
  • Capacity Building: For skill development and therapy
  • Capital: For equipment, technology, or home modifications

    • Can I choose my own providers?

    Yes. The NDIS gives you choice and control to select providers who align with your needs and values—like OpenHearted Support, where we personalise care based on your goals.

    What if I need help managing my plan?

    You can choose:

  • Agency-managed
  • Plan-managed
  • Self-managed

    • We help clients understand which option suits their lifestyle best.

    What are service agreements?

    Service agreements are written documents between you and a provider outlining services, costs, and expectations—ensuring transparency and protection for all parties.

    Can the NDIS help with housing or home modifications?

    Yes, if housing is a reasonable and necessary need, NDIS may fund Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), or home modifications.

    How can I get the most out of my plan?

    Start by setting clear goals, choosing the right providers, tracking your supports, and asking for help when you need it. Our team offers ongoing support and regular reviews to ensure you’re on track.

    If you have more questions, we’re here to help you every step of the way—from your first application to ongoing care.

    📧 Email – admin@ohsupport.com.au

    📞 Call – 1800 976 186

    🌐 Website – www.openheartedsupport.com.au