Why Choosing the Right Support Worker Matters – Qualities to Look For

Published on June 30, 2025 | Updated on July 1, 2025

Finding the right support worker is one of the most important steps in your NDIS journey. A great support worker can make daily life easier - safer - and more enjoyable. They become part of your routine and often part of your home - so it is important that they are the right fit for your needs and personality. At OpenHearted Support - we carefully match support workers with participants to make sure the experience is built on trust - respect - and understanding.

What Makes a Great Support Worker?

Here are the key qualities we look for when selecting our team:

Empathy and Patience – Understanding your situation - listening without judgment - and responding with kindness

Reliability – Showing up on time - following through on tasks - and being dependable

Experience and Training – Certified in manual handling - first aid - and other relevant NDIS requirements

Communication Skills – Being clear - respectful - and easy to talk to

Cultural Sensitivity – Respecting your values - beliefs - and background

Flexibility – Adapting to your preferences - whether that’s a quiet morning routine or joining in a community outing

Why It Matters

A good support worker does more than just help with tasks like personal care or household chores. They help build confidence - support your independence - and make sure you feel safe and respected at every step.

At OpenHearted Support - we do not just assign a worker. We build a partnership with you - involving you in the selection process - and listening to what matters most to you.

Get the Right Match Today

Whether you need help with daily living - community participation - or overnight support - our team is here for you.

📞 Call: 1800 976 186

📧 Email: admin@ohsupport.com.au

🌐 Website: www.openheartedsupport.com.au

OpenHearted Support – where quality care begins with the right people.