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Expert High Care & Complex Care Services in Melbourne

Published on August 1, 2025 | Updated on August 2, 2025
Expert High Care & Complex Care Services in Melbourne
When health needs are complex, compassion and expertise matter most. At Openhearted Support, we specialise in delivering tailored High Care and Complex Care services to NDIS participants across Melbourne and surrounding areas. Whether it's round-the-clock medical attention or intricate personal care routines, we are committed to providing safe, dignified, and person-centred support—right where it's needed most.

What Is High Care & Complex Care?

High Care (also known as High Intensity Support) and Complex Care refer to supports provided to individuals with significant medical, behavioural, or physical support needs. This may include:

  • Tracheostomy care
  • Ventilation support
  • PEG feeding
  • Catheter and stoma care
  • Diabetes management (e.g. insulin administration)
  • Complex wound care
  • Seizure and epilepsy support
  • Behavioural support for psychosocial disabilities

    • These tasks require qualified professionals with up-to-date training and a deep commitment to quality care.

    Who Needs High Care or Complex Care?

    Participants who benefit from our high-level care services may be living with conditions such as:

  • Cerebral Palsy
  • Acquired Brain Injury (ABI)
  • Spinal Cord Injury
  • Multiple Sclerosis (MS)
  • Motor Neurone Disease (MND)
  • Huntington’s Disease
  • Advanced Dementia
  • Severe Intellectual or Developmental Disabilities

    • These individuals often rely on specialised care for daily safety, comfort, and independence.

    How Openhearted Support Makes a Difference

    At Openhearted Support, we go beyond routine assistance—we create a tailored, empowering care experience.

    ✅ 24/7 High-Intensity Support

    Our team is available day and night, including active overnight shifts and on-call emergency care. You’ll have peace of mind knowing a skilled professional is always nearby.

    ✅ Skilled & Compassionate Support Workers

    Every team member involved in high or complex care is NDIS trained, first-aid and medication certified, and chosen for their empathy and reliability.

    ✅ Personalised Care Plans

    We work closely with participants, their families, and allied health teams to build care plans that reflect individual goals, routines, and medical needs.

    ✅ Flexible Locations

    Our services are available in-home, in SIL/STA/MTA accommodations, and in community settings across Melbourne and surrounding suburbs.

    Why Choose Openhearted Support?

  • ✔️ NDIS Registered Provider
  • ✔️ Experienced in High Intensity & Complex Supports
  • ✔️ Culturally Diverse & Multilingual Team
  • ✔️ Immediate Availability for Urgent Support
  • ✔️ Fully Compliant with NDIS Practice Standards

    • With Openhearted Support, you're not just receiving care—you’re gaining a dedicated partner in your journey.

    📞 Make a Referral or Get in Touch Today

    Let’s make support easier, faster, and more human.

    📞 1800 976 186

    📧 admin@ohsupport.com.au

    🌐 www.openheartedsupport.com.au

    💬 Final Words

    High and Complex Care is not just a service—it’s a lifeline for many NDIS participants. At Openhearted Support, we are proud to provide professional, compassionate, and truly person-centred support tailored to each individual's needs.

    If you're looking for high-quality complex care services in Melbourne, get in touch with us today. We’re here to help—open hearts, skilled hands.