How to Get the Most Out of Your Travel Supports

Published on November 6, 2025 | Updated on November 8, 2025

For many NDIS participants, getting from one place to another can be a major challenge — whether it’s travelling to appointments, social activities, or community programs. That’s where NDIS transport funding comes in.

Under the National Disability Insurance Scheme (NDIS), transport funding is designed to support participants to live independently, stay socially active, and engage safely in the community.

At Openhearted Support, we help participants across Melbourne and surrounding areas make the most of their transport funding — ensuring every trip is safe, reliable, and aligned with your goals.

What Is NDIS Transport Funding?

NDIS transport funding is part of your Core Supports budget under the “Assistance with Social and Community Participation” category. It’s designed to cover the costs associated with travel, helping participants access essential services and community life.

Transport funding supports participants who:

Cannot use public transport because of their disability, or

Require assistance from a support worker or accessible vehicle to travel.

This funding can help pay for:

Transport to and from appointments, work, or education

Community and social outings

Visits to therapy sessions or support centres

Support worker travel costs, when they drive you or accompany you

Understanding the Different Levels of Transport Funding

The NDIS provides three main levels of transport funding, based on your individual circumstances:

1️⃣ Level 1: For participants who are studying, working, or volunteering less than 15 hours per week.

2️⃣ Level 2: For participants who travel more frequently and participate in social, community, or educational activities.

3️⃣ Level 3: For participants who work or volunteer more than 15 hours per week or require regular community access.

Your Support Coordinator or Planner will help determine which level best suits your needs.

What About Support Worker Travel?

If you receive support from a support worker who drives you to appointments or outings, the NDIS can also cover their travel allowance — known as “provider travel claims.”

This can include:

Kilometres travelled while providing support (e.g., driving you to the community centre)

Time spent travelling to and from your location (if agreed upon in advance)

At Openhearted Support, our team ensures all travel claims are transparent, reasonable, and in line with NDIS guidelines — so you never have to worry about unexpected costs.

Transport for Community Participation

Transport funding isn’t just about getting from point A to B — it’s also about staying connected.

Through your community participation supports, you can use transport funding to attend:

Recreational and social programs

Group and centre-based activities

Life skill development sessions

Community volunteering or social events

Openhearted Support offers a wide range of community participation programs across Melbourne, where our trained support workers assist participants in travelling safely and confidently — helping build social confidence and independence.

Tips to Make the Most of Your NDIS Transport Funding

Here’s how you can ensure you’re using your funding effectively:

✅ Plan ahead: Include your transport needs when discussing goals with your planner.

✅ Keep track of your trips: Maintain a simple log of regular travel for clarity.

✅ Bundle supports: Combine community activities and transport for efficient budgeting.

✅ Use reliable providers: Choose registered NDIS providers like Openhearted Support, who prioritise safety, transparency, and comfort.

How Openhearted Support Can Help

At Openhearted Support, we make transport simple, safe, and stress-free for NDIS participants.

Here’s how we support your travel needs:

Accessible Vehicles: Our vehicles are designed to cater to mobility and accessibility requirements.

Trained Support Workers: Our experienced team assists with transport for daily living activities, social programs, therapy visits, and community events.

Flexible Scheduling: We work around your routine to make sure you never miss an appointment or opportunity to engage.

Transparent Travel Claims: We ensure all travel-related supports are clearly communicated and in line with NDIS guidelines.

Goal-Oriented Support: Every trip we assist with connects back to your goals for independence, participation, and wellbeing.

Whether you need transport to your day program, medical appointment, or community activity, Openhearted Support is here to help you stay connected and confident.

Final Thoughts

NDIS transport funding is more than just travel — it’s about freedom, participation, and choice. When used wisely, it opens doors to independence and inclusion.

At Openhearted Support, we ensure that your transport supports are safe, reliable, and fully aligned with your NDIS goals. Because your journey — both in life and on the road — deserves the best care and support.

Contact Openhearted Support

📞 1800 976 186

📧 admin@ohsupport.com.au

🌐 www.openheartedsupport.com.au